The relationship between a buyer and supplier is at the heart of public procurement. It’s one that evolves during the lifecycle of a contract. Buyers solicit suppliers. Buyers evaluate a supplier’s bid or RFP response. Suppliers provide services to the buyer’s organization and the buyer tries to maximize the supplier’s performance during the term. And then they do it all over again.
Supplier performance – past, present and future – is a fundamental part of the process at every turn. Data about supplier performance is enormously powerful. But today, it is incomplete, difficult to collect, heavily skewed and tremendously underutilized.
Imagine a world where the supplier who has the actual best track record is awarded the contract every time, where quarterly business reviews are a collaborative exercise in which the buyer can outline for the supplier precisely where they need to improve (which agencies, which component of their value delivery), where agencies compliment central purchasing for their responsiveness and for solving their problems. In this world, all suppliers are able to continuously improve, by leveraging thousands of honest data points from customers. And even the poorest performing suppliers have a roadmap to improve and become elite. Turning this vision into a reality is what drives us. We a committed to building cutting-edge technology to give back to the public servants that serve us.
When the relationship between buyer and supplier has been transformed with both sides using the same data and tools to mutually improve, the ultimate beneficiary is our fellow citizens. Citizens depend on governments. Governments depend on suppliers. And with Procurated, they work together to improve lives. Because every decision matters.